Please take note of the specified dates for shipping pre-order items. If your order includes multiple items, including pre-order items, we will ship them all together once the pre-order items are ready. If you wish to have other items shipped before that, we kindly request you to place a separate order.
Processing TimeOur goal is to process your order within 1-3 business days. However, it's important to keep in mind that there might be some unexpected delays. We appreciate your patience and understanding.
If you have any specific requests, such as a preferred delivery date, please inform us by leaving a note during checkout or sending us an email. We will make every effort to accommodate your needs.
Once your order has been shipped, we will notify you via email and provide a tracking number. Please be aware that it may take 1-2 business days for the tracking information to be updated. If you do not receive this email, please feel free to contact us at firstname.lastname@example.org.
Estimated Shipping Time
Our utmost priority is to offer our valued customers precise shipping estimates. Please note that delivery times may differ based on your location.
For Canada and the United States, the estimated shipping time ranges from 1 to 15 business days. For international orders (outside CA & US), the estimated shipping time will take 10-30 business days depending on the shipping selection.
We kindly request your understanding in the unlikely scenario of any customs or courier delays that might affect the scheduled delivery time-frame. During peak holiday seasons, occasional delays may occur due to the high volume of shipments. We genuinely appreciate your patience and confidence in our shipping policies.
Import Customs and TaxesWe would like to kindly remind our valued customers that they are responsible for any applicable import duties, customs fees, and taxes associated with their order. These fees may be required to be paid at the time of delivery or upon receiving the shipment.
Please understand that these charges are determined by the policies of the destination country and are beyond our control. As a result, we strongly advise you to reach out to your local customs office to gather relevant details regarding these fees. We sincerely appreciate your understanding and cooperation in this matter.